Privacy and Cookie Policy


Carolgames Technology Co., Ltd. (“Carolgames”) sees it as our responsibility to set examples and help establish the standards for privacy on the Internet. During registration, each service asks the user to provide different types and amounts of personal information. Carolgames intends through the use of such information in good faith to deliver better services.

Carolgames is dedicated to protecting the privacy rights of its online users (“users” or “user”). This Online Privacy Policy (“Privacy Policy”) has been crafted to inform users as to the ways Carolgames collects, stores, uses, and manages the information users provide during the use of any Carolgames’ game or application (“Service”). Please note that the scope of this Privacy Policy is only applicable to information collected from Carolgames through the use of the Service.

By using the Service, users are agreeing to the collection and use of their personal information as outlined in this Privacy Policy. Carolgames may amend the Privacy Policy from time to time; as such Carolgames encourages users to consult the Privacy Policy regularly for changes.

Carolgames and its subsidiary companies know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. We respect the privacy rights of consumers and recognize the importance of protecting the information collected about you. Within the content we may refer to Carolgames as “we” or “us”.

Personal Information and Its Use

Carolgames gathers two types of information about users: (1) Non-personally identifiable information and (2) Personally identifiable information. Carolgames collects this personal information primarily to make using the Carolgames Web site easier and more satisfying for its users. The goal of Carolgames is to provide all Internet users with an exciting, entertaining, online experience.

1. Information we collect

When you use any Carolgames game at an SNS such as Facebook, where our games may also be referred to as “applications”, you allow Carolgames to access certain information from your profile for that site. The information you allow Carolgames to access varies by game and SNS, and it is affected by the privacy settings you and your friends establish at the SNS. You can control and find out more about these settings at the SNS where you play our games. For example, Carolgames may access and store some or all of the following information, as allowed by you, the SNS and your preferences:

• your first and last name

• your profile picture or its URL

• your user ID number, which is linked to publicly available information such as name and profile photo

• the user ID numbers and other public data for your friends

• the log in e-mail you provided to that SNS when you registered

• your physical location and that of your access devices

• your gender

• your birthday

By playing a Carolgames game through an SNS, you are authorizing Carolgames to collect, store, and use in accordance with this Privacy Policy any and all information that you agreed the SNS could provide to Carolgames through the SNS Application Programming Interface (“API”). Your agreement takes place when you “accept” or “allow” (or similar terms) one of our applications on an SNS.

If you play Carolgames games on your mobile telephone or other mobile device, including iPads and tablets, we collect mobile device identifiers, including MAC Address, and IP Address. In certain games we will create and assign to your device an identifier that is similar to an account number. We may collect the name you have associated with your device, device type, telephone number, country, and any other information you choose to provide, such as user name, character name, geo-location or e-mail address. We may also access your contacts to enable you to invite friends to join you in the Service.

If you purchase a license to use in-game virtual currency or virtual items directly from Carolgames, We will collect the billing and financial information necessary to process your charges, which may include your postal and e-mail addresses. Carolgames may also receive the billing and payment information that you provide when your purchase is processed by another party, such as Facebook (for Facebook Credits) or Apple (for purchases on iOS devices). Please note that purchases of third party credits or currencies like Facebook Credits may also be subject to additional policies.

When you ask for assistance from our Customer Support team, we will collect and store the contact information you provide (generally your name and e-mail address), information about your game play or activity on the Service, and your user ID number. We will also store the correspondence and any information contained within.

We receive and store the information you provide, including your telephone number, when you sign up to have SMS notifications sent directly to your mobile phone. These messages notify you of in-game activity and may allow you to play the game from your phone. You can adjust the types of notifications you receive and when you receive them by editing your SMS notification settings; just log in to your game account and choose SMS mobile from the Help menu.

With your consent we may send push notifications to your mobile device to provide game updates and other relevant messages. You can manage push notifications from the “options” or “settings” page within the relevant game. You may also be able to manage them from your device’s settings page for the relevant game.

We may send local notifications to your mobile device to provide game updates and other relevant information. You can manage local notifications from the “options” or “settings” page within the relevant game.

When you access our websites or play our games, we also collect the following:

1) Certain technical information about your mobile device or computer system, including MAC Address, IP Address and mobile device ID

2) usage statistics about your interactions with the Service. This information is typically collected through the use of server log files or web log files (“Log Files”), mobile device software development kits and tracking technologies like browser cookies to collect and analyze certain types of technical information. Some of the cookies the Service places on your computer are linked to your user ID number(s).

For more information on how we utilize cookies and other tracking technologies please review the “Cookies and Automated Information Collection” portion of Section 3 (“How We Collect Information about You”).

2. How We Collect Information about You

We may collect information about you in any one or more of the following ways: When you play one of our games, Carolgames collects and stores certain information that you provide directly or through the SNS or other third party website that is offering our game(s). To provide a richer game play and social experience, we also collect information about your play and interaction with other players and the Service. The bulk of this information is collected and stored through the use of Log Files, which are files on our web servers that record actions taken on our games and websites.

You may be able to take part in certain activities on our websites or games that give you the opportunity to communicate or share information not just with Carolgames, but also with other users of our Service. These include:

• participating in player forums and message boards

• posting public comments to other users’ profiles or game boards

• sending private messages or invitations to other users, either directly on our websites or to their e-mail accounts

• chat with other users

• posting photos

We may record and store archives of these communications on Carolgames’ servers to protect the safety and well being of our users and Carolgames’ rights and property in connection with the service. You acknowledge and consent to the recording and storage of such communications for these purposes.

We may collect or receive information from other sources including (i) other Carolgames users who choose to upload their email contacts; and (ii) third party information providers. This information will be used to supplement your profile – primarily to help you and your friends connect. It will be combined with other information we collect.

3. How We Use the Information We Collect

In general, we collect, store and use your information to provide you with a safe, smooth, efficient, and customized experience. For example, we may use information collected from you in any one or more of the following ways:

• to create your game accounts and allow play of our games

• to identify and suggest connections with other Carolgames users

• to enable user-to-user communications

• to provide technical support and respond to user inquiries

• to prevent fraud or potentially illegal activities

• to deliver and target advertising

• to notify users of in-game updates

• to provide in-game leader boards and promote in-game player achievements

• to solicit input and feedback to improve Carolgames products and services and customize your user experience

• to inform users about new products or promotional offers

• to engage in commonly accepted practices, such as contacting you at the email address we have on file if you are a potential winner in a sweepstakes

One important use of your information is communication. If you have provided your e-mail address to Carolgames, we’ll use it to respond to (i) customer support inquiries, and (ii) keep you informed of your in-game activity, including comments from friends, notifications about in-game status such as “crops ready” as well as notifications of gift and neighbor requests. Some messages such as invites for friends to join you in a game, may include your name and profile photo. We may also send promotional e-mail messages and promotional SMS messages (“Promotional Communications”) directly or in partnership with parties other than Carolgames. Each Promotional Communication will generally offer recipients choices about receiving additional messages.

All users should be aware that, when they disclose personally identifiable information in a bulletin board or other forum, the information may be collected and used by others to send that person unsolicited email from other parties outside Carolgames. In the event that you encounter any Carolgamesuser who is improperly collecting or using information about you or other users, please contact

Information Disclosure

Carolgames will not disclose your personally identifiable information except:

a) with your prior authorization or consent;

b) in an emergency to protect rights and interests of Carolgames and its users, public security and public interests;

c) as required by law or valid order by a court or other governmental body;

d) to enforce applicable terms of Carolgames services or any statements of Carolgames, or in other situation which Carolgames may deem necessary.

1) Information Collecting during Co-operation with Third Parties

The information that a user shares with Carolgames is collected, stored, and handled carefully by Carolgames. However, Carolgames may share such information during co-operation with third parties to offer some of its services in conjunction with such third parties. Carolgames will urge such third parties to handle the said information in compliance with this Privacy Policy.

Through good co-operation or even alliance with other reputable organizations of goodwill, Carolgames has been dedicated to providing the best internet service to its users. We may share 

(i) aggregated information (information about you and other users collectively, but not specifically identifiable to you)

(ii) anonymous information

(iii) certain technical information (including IP Addresses, MAC Addresses for mobile devices and mobile device IDs) to develop and deliver targeted advertising in the Service and on the websites of third parties

We may also allow advertisers to collect these types of information within the Service and they may share it with us. Advertisers may collect this information through the use of tracking technologies like browser cookies and web beacons. The information collected may be used to offer you targeted ad-selection and delivery in order to personalize your user experience by ensuring that advertisements for products and services you see will appeal to you, a practice known as behavioral advertising, and to undertake web analytic (i.e. to analyze traffic and other end user activity to improve your experience).

2) Safety, Security and Compliance with Law

Your information, and the contents of all of your online communications (including without 

(i) limitation chat text, voice communications, IP addresses and your personal information) may be accessed and monitored as necessary to provide the Service and may be disclosed: 

when we have a good faith belief that we are required to disclose the information in response to legal process (for example, a court order, search warrant or subpoena)

(ii) to satisfy any applicable laws or regulations

(iii) where We believe that the Service is being used in the commission of a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction

(iv) when we have a good faith belief that there is an emergency that poses a threat to the health and/or safety of you, another person or the public generally

(v) in order to protect the rights or property of Carolgames.

Minors' Information and Its Use

Carolgames suggests that minors shall not access internet without prior written consent of their parents or other legal guardians. Carolgames will protect relevant information of minors as required by laws and regulations.


A cookie is a small data file that Carolgames transfers to users’ computer’s hard disk, generally to quickly identify a user’s computer and to “remember” things about the user’s visit, such as the user’s preferences or a user’s name and password. The Service sends cookies to users’ computers when users access or view content of a Carolgames’ game. Information contained in a cookie may be linked to users’ personal information for purposes such as improving the quality of our service, tailoring recommendations to users’ interests, and making the Service easier to use. Users can disable cookies at any time, although users may not be able to access or use features of the Service.

Provision of Information

Carolgames users always have a choice whether or not to disclose information. Certain information is required for registration of our services, but most other requested information is optional. It is a top priority at Carolgames to make its user feel comfortable and in control.

Carolgames offers its users numerous online interactive activities. To facilitate participation of the user in interactive activities and issue of prizes from such activities, Carolgames usually requires the applicant to fill out forms pertaining to his/her personal interests in addition to contact information (i.e. mailing address and phone number). This information is used by Carolgames to compile aggregate data on its users. If the user does not want to supply the requested information and partake in the interactive activities, it is completely at the user's discretion.

1. Methods of Accessing and Controlling your Information

If you no longer want Carolgames to make active use of your information, you may send an e-mail to Place “Delete My Account” in the subject line and include your first name, last name, e-mail address and user ID number for the SNS from which you access our games (if applicable) in the body of the e-mail. We will respond to your request within thirty (30) days. Please note that certain records, for example those pertaining to payments or customer service matters, will be retained for legal and accounting purposes. If you have sent or posted content on the Service, We may not be able to delete it. If you wish to review or change the information Carolgames has about you, e-mail us at the address provided. You can turn off push notifications by visiting the “options” or “settings” page within the relevant game. You can turn off local notifications by visiting the “options” or “settings” page within the relevant game.

Update and Publicity of Information

Carolgames strongly encourages its users to update and edit their personal information and keep it current. A Carolgames community user can easily access and correct his/her personal information at any time. Users can edit and delete their personal information at their discretion.

Please keep in mind that whenever you voluntarily disclose personal information online through certain channel (for example on message boards, through email, or in chat areas), that information can be collected and used by others. Carolgames will take no responsibility whatsoever caused by reasons said above. Since disclosure of personal information through certain channel may lead to disclosure of your personal information, we remind you to use caution before such disclosing.

Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you're online.

1. Security of Your Information

We understand the importance of keeping your information safe and secure. We will make commercially reasonable effort to protect your personal information and ensure the security of our systems. Unfortunately, the transmission of information over the Internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorized access.


The Carolgames web site contains links to some other web sites. Carolgames is not responsible for the content or the privacy policy or practices of any other web sites or for the actions of the companies responsible for those web sites. Please review the privacy policies of those web sites before providing them with any personal information.

Copyright Policy

Carolgames respects the intellectual property of others, and we ask our users to do the same. Carolgames may, in appropriate circumstances and at its discretion, terminate the accounts of users who infringe the intellectual property rights of others.

Carolgames owns or has the right to use all the intellectual propriety rights with respect to the content and services that are developed or jointly developed by Carolgames. This content and services are protected by applicable intellectual property laws, copyrights, trademarks, service marks, patents or other proprietary rights and laws.

Your Choices And Controls

We seek to provide you with meaningful choices about the personal information we collect. The specific choices available to you often vary depending on the exact nature of our relationship with you, such as the Carolgames Services you use. Common examples include:

You can request that we provide access to, or that we correct or delete, personal information we’ve collected from you. Please submit requests to access, update, or delete personal information associated with your Carolgames account by reaching out to us via in-game Customer Service channel or as described in “Contact Us” below. Note that we may ask you for additional information to help us verify who you are before completing your request.

You can change your email marketing preferences at any time, such as by using the unsubscribe link provided in our marketing emails or contacting us with your request (see “Contact Us” below).

You may be able to change your privacy settings on other parties’ websites (such as Facebook) to limit the information they may share with us.

You can change your browser or mobile device settings to block, manage, delete, or limit tracking technologies like cookies. In some cases, blocking or disabling cookies may cause the Carolgames Services not to work as intended and some features may not be available.

Some parts of the world provide individuals with specific choices related to their personal information by right under local law.

Contact Us

We may revise our privacy policy from time to time. When we do, those changes will be reflected in this privacy policy. Any changes that we make will always be made with your privacy and satisfaction as top priorities. We encourage you to review our privacy policy whenever you visit the Carolgames web site.

If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send an e-mail to